Frequently Asked Questions


For more specific Screenflex information, please choose from one of the following topics:

Frequently Asked Questions

How do I get a price quote and what do I do to place an order?
Call and speak to one of our non-commissioned consultants at (800) 553-0110 or email us at [email protected]. We will help you in selecting the correct size, offer color samples, give you prices, and prepare a quote, including shipping. Our staff can then get your order entered quickly, and you can expect to receive your new dividers in about three weeks. Video

Can I use Push Pins, Tacks and Staples on my Screenflex Divider panels?
Yes! Screenflex panels are made from materials that won’t be damaged by repeated pinning. All of our fabrics are tough enough to hold up to pins, tacks and staples without showing a hole when removed. You can think of a Screenflex Room Divider as one large bulletin board. Velcro also works well with all of our fabrics but performs the best on our Select and Pinnacle fabrics. Video

Are Screenflex Room Dividers environmentally-friendly?
In addition to being remarkably versatile and flexible, Screenflex products are friendly to our environment. 76 percent of our products are made of recycled materials. Yet another reason Screenflex is the “First and foremost in Dividing Space!”

Do you make a Heavy Duty version of your standard free standing Room Dividers?
Yes! Please click here to see the Screenflex Heavy Duty Dividers.

Are Screenflex Room Dividers stable? Are they safe to use around children?
Our engineers have designed the most stable free standing room dividers in the industry. Our end frames supports are specifically designed to be low and wide on the of the unit. This design lowers the center of gravity and distributes the divider’s weight near the floor. This design allows you to grasp the divider to move it, to have clear sightlines when pushing the divider, and even allows you to pull the divider behind you. Screenflex room dividers are incredibly sturdy and completely safe for use in schools, Sunday Schools, gymnasiums and child care facilities. Video

Is the fire test data you provide for the entire panel system or only the fabric?
We take safety very seriously here at Screenflex. The fire test data we provide is on the ENTIRE panel… not merely the fabric. If you are comparing manufacturers, do please make sure you use this sheet, paying particular attention to the section on “Acoustical Fire Rated Panels.”

Do Screenflex Room Dividers absorb sound?
Sound is absorbed by surfaces such as a Screenflex panel which is made of two layers of fiberglass matte which helps absorb sound.

While the technical “Noise Reduction Coefficient” data is attached, what is also important to remember is when several classes/meetings are being held simultaneously in a large area, all the activity going on in the rooms simply becomes background noise. Audiologists call this “white noise” because while it is there, it is not very noticeable Video

I need help determining a layout and what sizes to order. Can I get planning help?
By all means, yes! We have room planning experts on staff who will listen to your needs, make recommendations and give you detailed plans in 2D and 3D, all at no charge. Please visit our planning page to get started. Video

We have 8 eight foot high ceilings in our room. Can we use an 8 foot tall room divider?
Good question, but it is not possible, for two reasons.

  1. An 8’0″ tall Screenflex free standing or wall mounted divider needs more than an 8’0″ ceiling clearance. You could roll the divider through your doorway at an angle, but you will not have enough room to upright it without damaging your ceiling.
  2. The Position Control Hinges located at the top of each panel, which help keep the panels locked into place, add 3/4″ in height to each divider. Thus, an 8’0″ divider is too tall to use in a room with an 8’0″ ceiling.

Will a 6’8″ tall free standing Room Divider fit through a standard 6’8″ tall doorway?
Because the Position Control Hinges add 3/4″ in height to all free standing Room Dividers, a doorway must be slightly higher than 6’8 3/4″, so the divider can wheel freely through the opening

How are the Screenflex Divider Heights determined?
All heights are measured from the floor to the top of the divider. The caster clearance area along the entire bottom length of any divider is 5 3/4″ high.

Can a wall mounted divider unit be converted to a free-standing Room Divider or vice-a-versa?
No, units cannot be converted from one style to another. The legs are different on each style so the units would not operate properly.

Does Screenflex manufacture a trade show booth divider that can replace pipe and drape?
Yes! Please contact our sales department for more details.

Are Screenflex products made in the U.S.A?
Yes, all Screenflex products are proudly made in Lake Zurich Illinois, part of the “Heartland of America”.

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Warranty

What is the Screenflex Warranty?
As with most manufacturers of equipment, Screenflex products are warranted to be free from defects in material and workmanship for three years from the date of delivery.

How do I activate my Warranty?
Register our product online at Our Warranty Page 

Print a Warranty Registration Card.

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Operating Information

How do I operate my new Free Standing™ or Wall Mounted™ Room Dividers?
Please print our Free standing & Wall Mounted Room Divider Operation Instructions
How do I operate my new portable classroom?
Please print our Portable Classroom Operation Instructions

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Shipping Information

How are the room dividers shipped?
We’ve been shipping across the Globe for nearly 20 years! We use proprietary packing techniques and custom shipping boxes to ensure safety and minimize the possibility of damage during travel. We have 20 years of experience shipping our Room Dividers all over the world.

All Free standing and Wall Mounted Room Dividers are shipped fully assembled via common carrier in rugged corrugated boxes approved by the NMFTA (National Motor Freight Traffic Association). All Portable Classrooms ship via Inside Delivery.

  • Inspection and Quality Control: Your order is inspected prior to shipping to eliminate any problems or defects.
  • Packing: Your order will be securely boxed for maximum safety and protection during shipping.
  • Insurance: Each order is fully insured before shipping and this cost is included in our shipping price. Video

How are Screenflex products packaged?
Watch our Room Divider Packaging Video demonstration

View an HTML Room Divider Packaging Slide Show
What do I do when my room divider shipment arrives?
It is important to follow our inspection procedures before receiving your room dividers from the shipping company. Please print and follow our Room Divider Arrival Inspection Checklist 

After receiving your room dividers using our inspection checklist,

  • Read our Operating instructions.
  • Register your product with Screenflex.

Are the free standing Room Dividers shipped fully assembled?
Yes, all Screenflex Room Dividers are shipped fully assembled. Simply remove the cartoning and it’s ready to use!

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Product Care

How can the room dividers be cleaned?
FABRIC: 
A. Oil or grease type of spots will respond to a mild solvent or dry cleaning agent. The blotting technique will be sufficient to remove most stains.
B. For general dirt or grime spots, sponging with the foam from a mild detergent or upholstery shampoo should remove the accumulated dirt and grime. Room temperature solution should be sufficient. Rinse well with a clean sponge to remove traces of the water based cleaning agent. The fabric will dry very quickly but avoid over saturating the panels.
VINYL:
Common dirt and stains may be removed by rubbing lightly with a moistened cloth, sponge or stiff bristle brush using a mild soap, detergent or non-abrasive cleanser. It is important that clean water be used on a constant basis and that the vinyl be towel dried.Please Print our Fabric Cleaning Instructions for further details

How do I care for my Dry Erase Marker Board or Chalkboard?
Please Print our Marker/Chalk Board Cleaning Instructions.

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Parts

How can we get parts for the room dividers?
Occasionally, a part may need to be replaced. We designed the room dividers so that all parts are replaceable. You may contact our customer service department to determine the correct part and cost, or simply print the part list below and give us a call. To order replacement parts, call: (800) 553-0110 or contact Screenflex Customer Service Print Room Divider Replacement Parts List

I didn’t order an option when I purchased my room divider. Can I install them myself?
Yes, most of the Screenflex options can be installed after your purchase. Please give us a call and we will be happy to help. Please call(800) 553-0110 or contact Screenflex Customer Service.

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Quote Confirmation

How can I confirm and authorize my quote?
To confirm your quote and process your order either:

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Downloadable Brochures

Do you have downloadable brochures?
Yes. Please click on the icon below for a brochure.
For a full information packet, please complete our Price and Information Request form or call (800) 553-0110.

Facility Brochure Icon

Screenflex Facility Brochure

Church and School Brochure Icon

Screenflex Church and School Brochure