Frequently Asked Questions


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FAQ

How do I get a price quote and what do I do to place an order?
Call and speak to one of our sales people at 800-553-0110 or email us at [email protected]. We will give you prices, and prepare a quote including freight, if you wish. Our sales staff can get your order entered and you can expect your new dividers in about 3 weeks. Video

Can I use Push Pins, Tacks and Staples on my Screenflex Dividers?
Yes, Screenflex panels are made of materials that won’t be damaged by repeated pinning, and all of our fabrics are tough enough to hold up to pins, tacks and staples without showing a hole when removed. You can think of a Screenflex Room Divider as one large bulletin board. Velcro also works well with all of our fabrics, but holds the best on our Select and Pinnacle fabrics. Video
Are Screenflex Room Dividers environmentally friendly?
In addition to being remarkably versatile and flexible, Screenflex products are friendly to our environment. 76 percent of our products are made of recycled materials… Yet another reason why Screenflex is the “First and foremost in Dividing Space!”

Do you make a HEAVYDUTY version of your FREEstanding Room Dividers?
Yes! Please click here to see NEW Screenflex HEAVYDUTY Dividers.

Are Screenflex Room Dividers stable? Are they safe to use around children?
Our engineers have designed the most stable freestanding room dividers in the industry. Our end frames (supports) are wide at the bottom and narrow at the top to distribute the dividers weight near the floor. Screenflex room dividers are safely used in daycares, Sunday School classrooms, gymnasiums and child care facilities around the world. Video

Is the fire test data you provide for the entire panel system or only the fabric?
We take safety very seriously here at Screenflex. Thus the fire test data we provide is on the ENTIRE panel… not merely the fabric. If you are comparing manufacturers, do please make sure you utilize this sheet paying particular attention to the section on “Acoustical Fire Rated Panels”.

How much sound do Screenflex Room Dividers absorb?
Sound is absorbed by surfaces such as a Screenflex panel which in part is made of two layers of fiberglass matte which helps absorb sound. Please see the “Acoustical Fire Rated Panels” picture in our manufacturer’s comparison sheet.

While the techy “Noise Reduction Coeficient” data is attached, what is also important to remember is when several classes/meetings are being held simultaneously in a large area, all the activity going on in the rooms simply becomes background noise. Audiologists call this “white noise” because while it is there, like the color white it is not very noticeable Video

I need help determining a layout and what sizes to order. Can I get planning help?
By all means, yes! We have experts in planning on staff who will be able to discuss your needs, make recommendations and provide you with detailed plans in 2D and 3D. Please visit our planning page to get started. Video

We have 8 ft. high ceilings on our room. Can we use 8 ft tall FreeStanding or WallMounted dividers?
Good question… and the answer is “No” for two very good reasons.

  1. An 8’0″ tall Screenflex FreeStanding or WallMounted divider needs more than 8’0″ in clearance, when rolling through your doorway on an angle, you simply will not have enough room to straighten it up, without damaging your ceiling.
  2. Our Position Control Hinges help keep the panels straight. They also add 3/4″ in height to each divider. Thus, an 8’0″ divider is too tall to use in a room with an 8’0″ ceiling.

Will a 6’8″ tall FREEstanding Room Divider fit through a standard 6’8″ tall doorway?
Our Position Control Hinges add 3/4″ in height to all FREEstanding Room Dividers. Thus, a doorway must be slightly larger than 6’8 3/4″ so the divider can wheel freely through the opening

How are the Screenflex Divider Heights determined?
All heights are measured from the floor to the top of the divider. The Caster Clearance Area along the entire bottom length of any divider is 5 3/4″ high.

Can a WALLmount unit be converted to a FREEstanding Room Divider or visa versa?
Units cannot be converted from one style to another. The legs are different on each style so the units would not operate properly.

Does Screenflex manufacture a tradeshow booth divider that can replace pipe and drape?
Yes! Please contact our sales department for more details.

Are Screenflex products made in the U.S.A?
Yes, Screenflex products are proudly made in Lake Zurich Illinois, part of the “Heartland of America”.

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Warranty

What is the Screenflex Warranty?
As with most manufacturers of equipment, Screenflex products are warranted to be free from defects in material and workmanship for three years from the date of delivery.

How do I activate my Warranty?
Register our product online at Our Warranty Page 

Print a Warranty Registration Card.

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Operating Information

How do I operate my new FREEstanding™ or WALLmount™ Room Dividers?
Please print our FREEstanding & WALLmount Room Divider Operation Instructions
How do I operate my new portable classroom?
Please print our Portable Classroom Operation Instructions

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Shipping Information

How are the room dividers shipped?
We’ve been shipping across the Globe for nearly 20 years! We use proprietary packing techniques and custom shipping boxes to insure safety and minimize the possibility of damage during travel. We have 20 years of experience shipping our Room Dividers all over the world.

All FREEstanding and WALLmount Room Dividers are shipped fully assembled via common carrier in rugged corrugated boxes approved by the NMFTA (National Motor Freight Traffic Association). All Portable Classrooms ship via Inside Delivery.

  • Inspection and Quality Control: Your order is inspected prior to shipping to eliminate any problems or defects.
  • Packing: Your order will be securely boxed for maximum safety and protection during shipping.
  • Insurance: Each order is fully insured before shipping and this cost is included in our shipping price. Video

How are Screenflex products packaged?
Watch our Room Divider Packaging Video demonstration

View an HTML Room Divider Packaging Slide Show
What do I do when my room divider shipment arrives?
It is important to follow our inspection procedures before receiving your room dividers from the shipping company. Please print and follow our Room Divider Arrival Inspection Checklist 

After receiving your room dividers using our inspection checklist,

  • Read our Operating instructions.
  • Register your product with Screenflex.

Are the FREEstanding Room Dividers shipped fully assembled?
Yes, all FREEstanding Room Dividers are shipped fully assembled. Simply remove the cartoning and it’s ready to use!

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Product Care

How can the room dividers be cleaned?
FABRIC: 
A. Oil or grease type of spots will respond to a mild solvent or dry cleaning agent. The blotting technique will be sufficient to remove most stains.
B. For general dirt or grime spots, sponging with the foam from a mild detergent or upholstery shampoo should remove the accumulated dirt and grime. Room temperature solution should be sufficient. Rinse well with a clean sponge to remove traces of the water based cleaning agent. The fabric will dry very quickly but avoid over saturating the panels.
VINYL:
Common dirt and stains may be removed by rubbing lightly with a moistened cloth, sponge or stiff bristle brush using a mild soap, detergent or non-abrasive cleanser. It is important that clean water be used on a constant basis and that the vinyl be towel dried.Please Print our Fabric Cleaning Instructions for further details

How do I care for my Dry Erase Marker Board or Chalkboard?
Please Print our Marker/Chalk Board Cleaning Instructions.

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Parts

How can we get parts for the room dividers?
Occasionally, a part may need to be replaced. We designed the room dividers so that all parts are replaceable. You may contact our customer service department to determine the correct part and cost, or simply print the part list below and give us a call. To order replacement parts, call: 800-553-0110 or contact Screenflex Customer Service Print Room Divider Replacement Parts List

I didn’t order an option when I purchased my room divider. Can I install them myself?
Yes, most of the Screenflex options can be installed after your purchase. Please give us a call and we will be happy to help. Please call1-800-553-0110 or contact Screenflex Customer Service.

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Quote Confirmation

How can I confirm and authorize my quote?
There are two ways to confirm your quote and process your order.

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Downloadable Brochures

Do you have downloadable brochures?
Yes. Please click on the icon below for a brochure.
For a full information packet, please complete our Price and Information Request form or call 1-800-553-0110.

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Screenflex Facility Brochure

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Screenflex Church and School Brochure

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Donald Austin

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