FAQ & Help

Pricing varies based on size, materials, and configuration options. To ensure you receive the correct product and best pricing, we provide customized quotes based on your specific needs. Contact our consultants by phone, live chat, or email, or request pricing through the “Contact Us” option on our website.

Contact us by phone at 800-553-0110, email, or live chat. Consultants are available from 8:30 a.m.-5 p.m. (CST) Monday through Friday to help facilitate any questions, comments, or concerns. A consultant will help you select the right product, provide pricing, and prepare a detailed quote, including shipping. Once approved, we’ll process your order promptly.

Yes. Our dividers are designed with stability in mind, featuring a low center of gravity, durable steel framing, and self-leveling casters to prevent tipping. They are widely used in schools, childcare facilities, and other busy environments.

Yes. Our fabric panels are designed to handle repeated use of pins, tacks, and staples without damage. They function similarly to a bulletin board.

Many of our dividers are sound-absorbing, not soundproof. They help reduce noise levels, making them effective for quieter environments such as testing areas or offices. PET-based products, including our Haven line, are NRC-rated up to 0.77.

Yes. Our consultants offer complimentary space planning services, including 2D and 3D layouts based on your measurements or sketches.

Yes. The clicking sound comes from the position-control hinges, which lock panels into place for a straight, stable configuration.

Most standard doorways are approximately 6'8" high. Because the hinges add additional height, slightly more clearance may be required for the divider to pass through. Taller units can typically be moved by carefully angling the divider back and guiding it through the doorway.

No. Wall-mounted dividers cannot be converted to mobile units. However, standard dividers can be converted to wall-mounted units with the appropriate hardware.

Yes. Our Heavy Duty Divider line is designed for commercial environments such as hotels and convention centers.

Most orders ship within 10 days. The Full Motion Room Divider ships within 3 business days. Expedited and quick-ship options may be available depending on product availability.

We do not manufacture custom-length units or use customer-provided materials. However, multiple dividers can be connected to achieve longer spans, and we offer a wide range of fabric and material options.

Heights are measured from floor to top of the divider, and lengths vary by model. Our consultants can help determine the best size based on your space.

No. Additional clearance is required due to hinge components. Our consultants can recommend appropriate heights for your space.

Yes. Our fire test data applies to the entire panel, not just the fabric, ensuring comprehensive safety compliance.

Yes. Screenflex products are made with approximately 76% recycled materials.

Yes. All Screenflex products are assembled in Minneapolis, Minnesota.

Yes. Self-leveling casters allow for smooth movement, and panels open easily into position.

Review and sign your quote, then return it via email or fax to confirm your order.

All Screenflex products are backed by a 3-year limited warranty covering defects in materials and workmanship, provided the product is properly installed and maintained.
If a defect occurs during the warranty period, Screenflex will repair or replace the product at no cost to the original purchaser. Proof of purchase is required, and all claims must be approved in writing prior to service.
For assistance, please contact Customer Service.

For assistance, contact Customer Service.

You can register your product on our website. A warranty number will be emailed to you upon completion.

Products ship via common carrier in durable, National Motor Freight Traffic Association-approved corrugated boxes. Each order is carefully inspected before shipping and packaged using protective materials to reduce the risk of damage. All shipments are fully insured, with insurance included in the shipping cost.

Products are packaged using custom materials designed to protect against damage during transit.

Inspect your shipment before accepting delivery. After receiving your order, review operating instructions and register your product.

Signature, WALLmount, Full Motion, Straightflex, and Heavy Duty products ship fully assembled and ready to use.

Vacuum with an upholstery attachment. Spot clean using a damp, non-abrasive cloth and mild water-based soap, taking care not to oversaturate. Allow to air dry and always test cleaners in an inconspicuous area first.

Spot clean using a damp cloth, sponge, or nylon brush and mild water-based soap, detergent, or non-abrasive cleaner. Towel dry.

Wipe clean with a dry or slightly damp cloth or whiteboard eraser. For deeper cleaning, use a non-abrasive whiteboard cleaner or mild water-based solution with a soft cloth. Avoid abrasive materials. Towel dry if needed and always test cleaners in an inconspicuous area first.

Use a mild soap solution or acrylic-safe cleaner with a lint-free cloth. Avoid ammonia- or alcohol-based cleaners.

Yes. All components are replaceable. Contact Customer Service to identify the correct part and receive pricing.

Many accessories can be added after purchase. Contact our consultants to confirm compatibility and installation options.

Yes. You can request a downloadable brochure through our website or by contacting our team.